Homeowners
We’ll help make your house feel like home again.
Few things are more personal than your home. So when your home is damaged, you just want to make it whole again, and for life to get back to normal.
At itel, we’re here to help—from providing accurate building material matches and replacement cost estimates, to ensuring that your cabinet and furniture restorations are handled with expert care, to providing a safe, comfortable place to call home while you’re waiting for your real home to be ready.
Supporting you every step of the way.
Need technical support, training or have a question? Everything you need is only a click away.
Support
Get information on temporary housing, cabinet and furniture repair, or submit a sample on your own.
Homeowner Support
Training
Access training resources on the itel process, our materials, or register for a webinar.
TrainingThe certainty you need in uncertain times.
Property claims have a way of making your life feel like it’s been turned upside down. Not to mention all of the “what ifs?”
- What if the adjuster priced the estimate incorrectly?
- What if a family heirloom was damaged?
- What if we need temporary housing that’s handicap accessible and pet-friendly?
itel replaces all of those doubts with certainty.
For 30 years, we have independently tested damaged building materials to ensure that the estimates you receive are accurate and fair.
We also offer essential services like wood restoration, and temporary housing delivered around the clock.
So, although we can’t turn back time or stop the damage from happening, we can make an uncertain time a little less stressful—and make you a lot more certain that everything is going to be alright.
Solutions for Homeowners
itel’s solutions support nearly one million unique home insurance claims each year. Here are the solutions homeowners like you might need.
Find a matching building material.
Although most of our product matching and pricing is done for insurance carriers or trade contractors for insurance claims, if you’re a DIYer who needs to match materials for a home improvement project, we can help with that, too.
Just follow the instructions and payment information for the type of sample you want to submit, and our team will analyze the sample and send you a report with specifications and matching products.
Bringing Damaged Cabinets, Wood Furniture and Millwork Back to Life.
A microwave fire takes out three of your custom cabinets. A burst pipe damages two chairs of the dining room set that’s been in your family for generations.
Sometimes, all you want is a repair—you want to get them back to the way they were before the damage was done. But, finding someone who is qualified to do the work can be a challenge. itel’s nationwide network of experienced, hand-selected wood restoration artisans can help. We’ve vetted them, run background checks, and confirmed they meet the highest standards of quality.
A Place to Call Home While Yours is Repaired.
When a fire breaks out, a tornado strikes or a pipe bursts in the wall, it doesn’t only leave you with a big mess, but, often, without a place to stay until the repairs are complete.
Our temporary housing team is available around the clock, every day of the year, staffed the most compassionate, professional team around. When you need housing, our team takes care of the logistics. And you? All you have to do is grab your things and go.
Fast, accurate estimates. Less friction.
It’s what makes us the industry’s source for certainty.
FAQs
Yes! Although our solutions are typically ordered by insurance carriers or trade contractors, anyone may choose to order and pay for a test. The most common tests ordered by homeowners are siding and roofing matching tests. On the Homeowner Support page you can find all the necessary forms and steps.
When we receive your claim from the adjuster/insurance carrier we immediately contact you and confirm your claim information and the status of the damaged items. If it is for an onsite inspection, we then forward the assignment to our local craftsman in your area. That office will contact you within 24 hours to schedule an appointment to inspect the damages and confirm that the items are restorable. Inspections sometimes involve an in-person site-visit, but may also involve a video call between you and an itel professional.
Yes! On the homeowner support page you will find a link to submit a claim where you can fill out the required fields and details of damage (along with photos, if you have them). We can provide an estimate from photos or a physical inspection. If you authorize repairs, a 50% deposit will be required at the start of the job and the balance will be due upon completion.
Step 1: “Night of the Incident” Contact
Within 15 minutes of being contacted by your insurance company, we’ll be in touch with you to explain how we’re going to help and determine your immediate needs.
Step 2: Instant Lodging Hotel Program
We’ll have you in a hotel that very night. We’ll arrange payment of the room and tax. Because you may not have ID, we’ll clear your check-in with the hotel in advance.
Step 3: Immediate Temporary Housing Search
Typically within one business day of receiving your claim, we will identify housing solutions for you to consider.
Step 4: Easy Move-In
Once you and your insurance adjuster have approved a home, we’ll move in all the necessities, including furniture, appliances and housewares—even special need items, like bed lifts or wheelchair ramps.
Step 5: Consistent Contact & Home Maintenance
Throughout your stay, we’ll be in touch with you to monitor your satisfaction. If something should go wrong, such as if the furnace breaks down, you can contact our 24-hour service line, and we’ll find a solution right away.
Step 6: Smooth Move-Out
Once you’re ready to move back in to your home, we’ll handle the move out details, from lease termination to furniture/appliance/housewares pickup and security deposit resolution.