Who we are

We are your independent expert, making sure your claim is evaluated using science, not speculation. ITEL’s materials laboratory uses proprietary technology to test, identify, price and match a wide variety of materials for insured property claims.

There are so many building materials manufactured that it is nearly impossible to know all of their specifications – unless you do it every day, like we do.

Who We Are

Materials We Test

Whether you’re sending a physical sample or using the ITEL Now app, ITEL conducts a thorough analysis of each submission and provides a comprehensive lab report based on the findings.


There are thousands of flooring options, many of which look nearly identical. That’s where ITEL goes deeper...  


Whether you need to identify matching shingles, replacement value for shingles, or assistance...  


There’s no need to replace siding on an entire house if only a portion is damaged. Let ITEL’s trained...  


Historically, determining if a cabinet could be repaired required an on-site inspection and could add days to...  

Other Materials

When you have materials that don’t fit into one of our more traditional categories, we can likely help...  

Coming Soon

We continue to evolve our scope of services to help you settle claims quickly, accurately and easily...  

Send A Sample

Mail Your Sample

Mail your sample to our lab analysts in just three simple steps and receive a comprehensive lab report as soon as the next business day. Read More

  • 01 Collect a sample
  • 02 Complete the Test Request Form
  • 03 Ship the sample to ITEL

Use Our App

Use our ITEL Now app to share a sample with our lab analysts and receive a comprehensive lab report within 30 minutes. Get started in just three simple steps. Read More

  • 01 Download the ITEL Now app from the App Store or Google Play
  • 02 Register for an ITEL Now account
  • 03 Order supplies (required for some, not all, test submissions)

Why itel?

When you’re involved in a property damage claim, we know what you want:

  1. Accurate pricing and the best available match for replacement materials.
  2. An in-depth, independent assessment.
  3. A fair settlement for all parties involved.

That’s where ITEL comes in.

We’re a science-based company who helps in the property claim settlement process by providing:

  • Real-time Results
  • Detailed Testing & Analysis
  • Independent Evaluations
  • Repair/Replacement Options
  • Estimating System Integration
  • Custom Solutions
6 million+

claims to date

26 years

of experience




hours of training per analyst


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