Homeowners: Send a Sample to ITEL for Your Insurance Claim

Homeowners: Send a Sample to ITEL at Your Adjuster's Request

The ITEL analysis requested by your insurance carrier will help you and your adjuster find a fair settlement with our independent and unbiased analysis. Collecting a flooring or siding sample is easy, and results will be returned to your adjuster the next business day after we receive your sample.

Test and Shipping Fee

As your adjuster has requested that you send the sample as part of the insurance claim, you do not need to send payment for the analysis or sample shipping.

If your adjuster has not specifically requested that you send in the sample to help settle an insurance claim, please click this link for alternate collection and payment instructions.

Vendors, contractors, and adjusters should click here to send a sample to ITEL.

Step 1: Download the Form and Instructions

You can download the required Test Request Form, collection, and submission instructions for flooring and siding in PDF format:

If sending flooring to ITEL, click this link.

If sending siding or roofing to ITEL, click this link.

Step 2: Print a Shipping Label

You can print a pre-addressed, pre-paid shipping label online through UPS by clicking the the button below. A new window will open to print the shipping label. Once you have filled in the return address and printed the label, close the window to return to this page.

Step 3: Collect and Send the Sample and Form

Carefully read and follow the sample collection instructions downloaded above. You can also view step-by-step instructions online at this link. When sending the sample, make sure to enclose a completed Test Request Form with the sample.

Submission Complete!

When using the pre-printed shipping label above, ITEL will receive your sample within two business days. Once ITEL receives your package, the sample is tested and results are sent to your adjuster on the next business day. If you have any questions on your claim or the results of the ITEL test, please contact your insurance adjuster.

If you need help with the labels and collection instructions, contact our Customer Service Team online, via e-mail, or at 800-890-ITEL (4835). Customer Service is available Monday through Friday, 8:00 AM to 5:30 PM Eastern Time.

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