Independence Day

ITEL will be closed on Friday, July 3rd to celebrate Independence Day. We will re-open on Monday, July 6 at 8:00 AM. App tests received on Friday will be completed on Monday morning.

Server Updates

The ITEL servers will be undergoing scheduled updates each evening this week from 9:30 PM ET to 5:00 AM ET starting Monday, June 29 to Friday, July 3. During these times, log-in and test submission through the ITEL app will not be available.

Contact ITEL

Use the form below to contact us with any question, comment or issue you may have while using ITEL. Our Customer Service Representatives will respond by the next business day after receiving your request, and in most cases will be able to respond on the same day. Please follow your company's policy on transmitting personal and claim information on the Internet.

If you need to order ITEL supplies, please use the Supply Order Form.

Mailing Address:

ITEL Laboratories, Inc.
6745 Philips Industrial Blvd.
Jacksonville, FL 32256
(904) 363-0196
(800) 890-ITEL (4835)

E-mail ITEL Customer Service

Hours of Operation:

Monday through Friday
8:00 a.m. - 9:00 p.m. Eastern Time
ITEL closes for major US holidays

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