Now Available: ITEL Mobile Lab App for Siding, Roofing, and Area Rugs

ITEL now provides a matching solution for adjusters and contractors on first-visit settlements: Find the best available siding and roofing match while you're still on the claim site, with lab reports returned in just 30 minutes. For area rugs, you can receive a certified appraisal in just one business day.

How it Works

The ITEL app lets you submit measurements and photos directly to the ITEL lab, where our analysts will perform a nationwide product search and detailed analysis to find the best siding and roofing match for you. You can also submit photos and measurements of area rugs and receive your appraisal in just one business day.

Two versions are available:

  • Mobile app for iPhone® , iPad® or Android™ platforms
  • Web app for laptops with wireless connections

You'll have the same account for both versions, so you can interchangeably use both the mobile and web app in your claims workflow. Both versions also have in-app help for taking measurements and uploading photos.

How to Download and Register

Getting started is easy:

1. Download 2. Register 3. Confirm
(Skip if using the web app) Download the ITEL app for iPhone

Call ITEL Customer Service at 800-890-4835 to register your account and order an ITEL App Kit. ($42.00; includes shipping). We'll express ship the kit to you.

We'll send you a confirmation code e-mail so that you can set-up your secure password. Once you receive the kit, you're ready to start using the app on siding and roofing claims!
Download the ITEL app from Google Play

Coming Soon: On-site Floor Pricing

We're also developing the next innovation in flooring claims settlement: on-site floor pricing via the ITEL app! With the app, you'll have a new way to access accurate ITEL lab pricing on your flooring claims. More than an online price look-up, the app allows you to submit measurements and photos to an ITEL analyst for fast, independent testing and price calculation. Click here for more info on testing flooring with the ITEL app.

Area Rug appraisals are available now through the app; you can find more information on area rugs at this linkSign-up for the ITEL newsletter or follow us on LinkedIn to receive the latest app updates.

FAQs

What kind of claims is the app designed for?

The app's 30 minute turnaround time on roofing and siding tests is especially helpful on first-visit settlements such as catastrophe claims. For rugs, the app allows you to receive an appraisal without sending a sample or requiring a third party to visit the loss.

Who should download the app?

The app's designed to be used by adjusters, contractors, and other claim professional working on insurance claims.

What tools do I need to use the app?

For the mobile app, you need an iPhone, iPad, or Android device. For the web version, you need a laptop with an internet connection. To collect measurements and photos, you need:

For siding matches:

  • ITEL Siding and Roofing App Kit - The kit contains tools specially designed to help you accurately measure siding thickness and provide standardized color data. The kit is $42.00 (includes express delivery) and can be paid for with your Visa, MasterCard, American Express, or Discover card. Order the kit when registering you app account with ITEL: 800-890-4835.
  • Digital camera if using your laptop
  • Tape measure

For asphalt roofing matches:

  • ITEL Siding and Roofing App Kit - The kit contains tools specially designed to help you accurately provide standardized color data. The kit is $42.00 (includes express delivery) and can be paid for with your Visa, MasterCard, American Express, or Discover card. Order the kit when registering you app account with ITEL: 800-890-4835.
  • Tape measure
  • Digital camera if using your laptop
  • Haag Shingle Gauge™

For rug appraisals:

  • Tape measure
  • Digital camera if using your laptop
Is the app free?

The mobile app is a free download. When you use the app, we'll bill the test fee for each claim to the same account we currently use for the physical samples you send to the lab.

Does the app tell me how to take photos and measurements?

Yes; on the iPhone and Android version help is included on every screen. On the web app version for laptops, you can access help wherever you see a  .

How long will it be before I get my report?

Once we receive the data, an ITEL analyst will begin finding available matches based on your measurements and photos. You'll receive your siding or roofing report in just 30 minutes. For area rugs, your certified appraisal will be returned by the next business day.

Will I get the same lab reports as I do when I send a sample?

The reports will have the same format as the reports for samples you send. Using your photos and measurements, we're able to determine the closest match to the damaged roofing or siding. While we may not be able to determine the style and manufacturer of the original product when you use the app, in many cases, one of the matching products and the original are the same. We'll also list the location of the closest distributors for the matching product.

You can download a sample of the app's siding report and roofing report.

What hours can I use the app?

Tests will be analyzed from 8 AM to 9 PM ET. If you submit tests after 6 PM, your test will be analyzed and the report returned to you the next morning. We may extend hours in the future based on test volume.

You can access your data and the reports already returned to you at any time.

What if I have more questions?

Let us help! Contact ITEL Customer Service at 800-890-4835 or contact our support team.

Follow us on LinkedIn to keep up with ITEL app announcements.

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