ITEL will be closed on Friday, July 3rd to celebrate Independence Day. We will re-open on Monday, July 6 at 8:00 AM. App tests received on Friday will be completed on Monday morning.
The ITEL servers will be undergoing scheduled updates each evening this week from 9:30 PM ET to 5:00 AM ET starting Monday, June 29 to Friday, July 3. During these times, log-in and test submission through the ITEL app will not be available.
EASY. FAST. ACCURATE.
The ITEL Mobile Lab App
The ITEL Mobile Lab App provides a fast and accurate solution for adjusters and contractors on first-visit settlements with flooring, roofing, and siding lab reports returned in just 30 minutes! Register for an account to get started now, or find out more below.
Watch a Quick Overview
The experience gained from over 5 million tests at your fingertips
The ITEL Mobile Lab app uses the experience gained from 20 years of innovative analysis to bring you the ideal combination of speed, accuracy, and independent pricing and matching.
To make sure you receive the most accurate results possible, the app guides you through the photos and measurements needed so that you can collect and upload your info in 5 minutes or less. Once the data is uploaded to the ITEL lab, our analysts use scientific processes and our industry-leading product databases to quickly calculate an unbiased replacement flooring price from your photos and measurements. For roofing and siding, we find the best available matching products and identify local distributors. You'll receive your ITEL lab report by e-mail and in the app, with results available in just 30 minutes. Same-day service is also available.
Getting started is easy
Register for an account at register.itelinc.com. You can also order a kit while registering.
We'll send you a confirmation code e-mail so that you can set-up your secure password. Once you
receive the kit, you're ready to start using the app.
ITEL Mobile Lab App Training Webinars and Videos
Training Webinars are available at no charge to learn how to use the app on your flooring, siding, and roofing claims. To find the next webinar, go to itelinc.webex.com and search for "app" to see a list of app webinars.
You can also watch a series of training videos for the ITEL Mobile Lab app using the YouTube playlist below. The videos cover iPhone, iPad, and Android devices, and provide overviews of the app as well as specific instructions for different material types.
- What kind of claims is the ITEL Mobile Lab app designed for?
The app's 30 minute turnaround time is especially helpful on first-visit settlements such as catastrophe claims. For rugs, the app allows you to receive an appraisal in just one business day without sending a sample or requiring a third party to visit the loss.
- Who should download the app?
The app is designed to be used by adjusters, contractors, stores, and other professional working on property insurance claims.
- What tools do I need to use the app?
The app is available for iPhone, iPad, or Android phones and tablets. You'll also need:
- ITEL Mobile Toolkit for Flooring - The kit contains tools specially designed to help you accurately take the required photos. Order a Mobile Toolkit for Flooring from the ITEL supply page.
For siding matches:
- ITEL Mobile Toolkit for Roofing and Siding - The kit contains tools specially designed to help you accurately measure siding thickness and provide standardized color data. Order an ITEL Mobile Toolkit for Siding and Roofing on the ITEL supply page.
- Tape measure
For asphalt roofing matches:
- ITEL Mobile Toolkit for Roofing and Siding - The kit contains tools specially designed to help you accurately provide standardized color data.
- Tape measure
- Haag Shingle Gauge™
For rug appraisals:
- Is the app free?
The mobile app is a free download. When you use the app, we'll bill the test fee for each claim to the same account we currently use for the physical samples you send to the lab.
- Does the app tell me how to take photos and measurements?
Step-by-step help is included on every screen. You can also follow along with tutorials on ITEL's YouTube Channel.
- How long will it be before I get my report?
Once we receive the data, an ITEL analyst will begin finding available matches based on your measurements and photos. You'll receive your flooring, siding, or roofing report in just 30 minutes. A same-day-service option is also available. For area rugs, your certified appraisal will be returned by the next business day.
- What hours can I use the app?
You can submit tests at any time. 30 minute service is available Monday-Friday between 8 AM and 7:30 PM ET. Same-day service is available Monday-Friday, 8:30 AM to 6 PM ET. Tests received outside of these hours will be completed the morning of the next business day. Extended and weekend hours may be available during catastrophe events. Area rug reports are returned the next business day after the test is received.
You can access your data and the reports already returned to you at any time.
- What if I have more questions?
Let us help! Contact ITEL Customer Service at 800-890-4835 or contact our support team. Live customer support is available Monday-Friday, 8AM to 9PM Eastern Time.
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