About ITEL

ITEL gives adjusters, contractors, and policyholders a fair, fast, and accurate way to settle flooring, roofing, and siding claims via an economical, unbiased and independent analysis of damaged materials. With a proven record of accuracy on over 5 million tests, ITEL brings the Science of Fair Settlement to all of your claims.

Meet the ITEL Lab

Using ITEL

Using ITEL on all of your claims is fast and easy:

  1. A sample of flooring, roofing, or siding is sent for testing with an ITEL Test Request Form or photos are submitted using the ITEL Mobile Lab App. ITEL tests carpet, vinyl, wood, laminate, ceramic and stone tiles, along with roofing and siding.
  2. ITEL performs a technology-driven, detailed analysis of the incoming sample to determine the relevant material specifications. ITEL then compares the sample’s specifications to our comprehensive database of products readily available in today’s marketplace to find an appropriate match.
  3. A detailed lab report is returned to the sender in under 30 minutes using the ITEL app or as fast as 24 hours for physical lab tests.
    • For flooring, ITEL returns a Lab Report that includes measured specifications, currently available examples of Like Kind and Quality replacement products, and an ITEL benchmark settlement price.
    • For roofing and siding, each Lab Report includes product matches, measured specifications and contact information for a distributor or manufacturer to aide in the process purchasing replacement products for repair.

See how easy it is to bring ITEL's quick turnaround and accuracy to your settlements.